Cancellation Policy
We understand that plans can sometimes change. Michelle aims to keep the cancellation process clear, fair and as stress-free as possible for every pet owner.
Need to change or cancel your booking?
Please contact Michelle as soon as possible if your travel plans, accommodation dates or pet-care requirements change. Early notice gives Michelle the best opportunity to adjust the booking schedule and assist other clients who may be waiting for those dates.
Booking Confirmation
Requested dates remain tentative until Michelle has completed the required Meet & Greet and confirmed the booking. Once the booking has been confirmed, the agreed payment and cancellation conditions will apply.
Cancelling Your Booking
If you need to cancel, please contact Michelle directly as soon as possible. Providing reasonable notice helps avoid unnecessary travel, scheduling and preparation costs.
Changes to Booking Dates
Changes to your arrival, departure or pet-care dates are subject to Michelle's availability. Michelle will always try to accommodate reasonable changes where possible, but alternative dates cannot be guaranteed.
Deposits & Payments
Where a deposit has been paid to secure a confirmed booking, any refund or transfer of that payment will depend on the circumstances, the amount of notice provided and any costs already incurred in preparing for the booking.
Short-Notice Cancellations
Cancellations made close to the scheduled service date may be subject to additional conditions because those dates have already been set aside specifically for your pets and home.
Emergency Circumstances
Michelle understands that genuine emergencies can occur. Exceptional circumstances can be discussed individually, and Michelle will aim to find a fair and reasonable solution wherever possible.
Cancellation by Michelle
In the unlikely event that Michelle must cancel a confirmed service due to illness, emergency or circumstances outside her reasonable control, the client will be contacted as soon as possible and any applicable payment for services not provided will be addressed.
Communication
Cancellation or booking-change requests should be communicated directly to Michelle by phone, WhatsApp, Messenger, SMS or email so that the request can be acknowledged clearly.
Important
Each booking may involve different dates, services and circumstances. Any specific cancellation fees, deposit conditions or refund arrangements agreed with you at the time of booking will form part of your confirmed booking arrangements.
Have a question about your booking?
Contact Michelle as soon as possible if your plans have changed or you would like to discuss your booking dates.
Contact Michelle